Experience

EDUCATION

Eastern Washington University

Theatre (Bachelor of Art)

June 2021 - Summa Cum Laude

Mechanical Engineering (Bachelor of Science)

Minor: Visual Communication Design & 3D Animation

December 2013

EMPLOYMENT

Engie Insight

October 2014 – May 2019

Telecom Service Order Management (SOM) - Team Lead

December 2016

· Managed client escalations, work prioritization, and overall product vision for the SOM team.

· Oversaw and represented portion of client contracting related to Telecom SOM.

· Created the customized SOM metric system.

· Provided training for intermediate Excel across company.

· Coached behavioral and skill deficiencies while providing documented, achievable, and transparent goals.

· Analyzed billing and order data to supply insight to sales, product management, and client management.

· Responsible for creating the SOM monthly invoice and financial forecasting.

· Initiated optimization projects across multiple products and teams.

Waste Account Representative

July 2015

· Mediated between client, service provider, and Ecova on all waste related issues.

· Analyzed data for internal optimization and potential sales opportunities.

· Allocated potential service suspending issues to billing associates.

Telecom Billing Specialist

October 2014

· Maintained account services through vendor contact and expedited payment processing.

Macy’s

March 2011 – October 2014

Shoe Associate

· Maintained client relationships through sales, phone promotions, and customer service.

McDonald’s

November 2005 – June 2010

Swing Manager

· Managed a small team by allocating responsibilities and organizing breaks.

· Was responsible for inventory, bank deposits, customer complaint resolutions, and food safety.

2021 - KCACTF Certificate of Merit for Scenic & Projection Design

2021 - EWU Theatre Program Award for Excellance in Scenic Design

2020 - EWU Theatre Program Award for Excellance in Properties Design

2019 - KCACTF Certificate of Merit for Properties

2013 - Fundamentals of Engineering Certificate

Design

• Adobe Illustrator

• Adobe Indesign

• Adobe Photoshop

• Procreate

• 3DS Max

• iMovie

Engineering

• Vectorworks

• Solidworks

• AutoCAD

General

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Teams

• OBS

• Outlook