Experience
Standard Resume
EDUCATION
Eastern Washington University
Theatre (Bachelor of Art)
June 2021 - Summa Cum Laude
Mechanical Engineering (Bachelor of Science)
Minor: Visual Communication Design & 3D Animation
December 2013
EMPLOYMENT
Engie Insight
October 2014 – May 2019
Telecom Service Order Management (SOM) - Team Lead
December 2016
· Managed client escalations, work prioritization, and overall product vision for the SOM team.
· Oversaw and represented portion of client contracting related to Telecom SOM.
· Created the customized SOM metric system.
· Provided training for intermediate Excel across company.
· Coached behavioral and skill deficiencies while providing documented, achievable, and transparent goals.
· Analyzed billing and order data to supply insight to sales, product management, and client management.
· Responsible for creating the SOM monthly invoice and financial forecasting.
· Initiated optimization projects across multiple products and teams.
Waste Account Representative
July 2015
· Mediated between client, service provider, and Ecova on all waste related issues.
· Analyzed data for internal optimization and potential sales opportunities.
· Allocated potential service suspending issues to billing associates.
Telecom Billing Specialist
October 2014
· Maintained account services through vendor contact and expedited payment processing.
Macy’s
March 2011 – October 2014
Shoe Associate
· Maintained client relationships through sales, phone promotions, and customer service.
McDonald’s
November 2005 – June 2010
Swing Manager
· Managed a small team by allocating responsibilities and organizing breaks.
· Was responsible for inventory, bank deposits, customer complaint resolutions, and food safety.
Awards & Certificates
2021 - KCACTF Certificate of Merit for Scenic & Projection Design
2021 - EWU Theatre Program Award for Excellance in Scenic Design
2020 - EWU Theatre Program Award for Excellance in Properties Design
2019 - KCACTF Certificate of Merit for Properties
2013 - Fundamentals of Engineering Certificate
Proficiencies
Design
Adobe Illustrator
Adobe Indesign
Adobe Photoshop
Procreate
3DS Max
iMovie
Engineering
Vectorworks
Solidworks
AutoCAD
General
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
OBS
Outlook